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Business Operations Manager

  • Job title: Business Operations Manager


    Reporting relationship: CEO 

    Date job description was written or last reviewed: 2021 


    Job Summary 


    The Business Operations Manager must be a dynamic person that demonstrates 

    • Accountability

    • Reliability

    • Inclusivity


    As day-to-day operations may vary, the BOM is expected to plan,  direct, or coordinate the operations of the organization while overseeing multiple departments.  


    Duties and responsibilities include 

    • formulating policies

    • managing daily operations

    • planning  the use of materials and human resources. 


    The following further defines the intricacies of the BOM  role, it is not intended to capture all duties and responsibilities, the BOM is expected to perform  other duties assigned due to the needs of the business.  


    Duties and Responsibilities 

    • Review performance data to measure productivity or goal  achievement or to identify areas of special focus for improvement. 

    • Perform administrative activities directly related to onboarding new staff & off-boarding clients & team members. 

    • Prepare staff work schedules and assign specific duties related to services performed for clients.. 

    • Set financial terms, based on forecasting, tracking, and reporting. 

    • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or  services within budgetary limits. 

    • Direct or coordinate financial or budget activities to fund operations, maximize  investments, or increase efficiency. 

    • Perform other administrative duties, such as greeting or assisting clients, answering calls,  and taking messages where necessary.  

    • Establish or implement departmental policies, goals, objectives, or procedures in  conjunction with board members, organization officials, or staff members. 

    • Perform personnel functions, such as collaborating with selection and performing job  specific training,  

    • Plan or direct activities, that requires coordination with other department managers.

    • Work with Business Deve;lopment teams to collaborate or implement marketing strategies, including advertising campaigns 

    • Recommend locations for new facilities, or oversee the remodeling or renovating of current  facilities. 

    • Implement or oversee environmental management or sustainability programs addressing  issues such as recycling, conservation, or waste management.



    • Bachelor: Business Administration or similar field of study 

    • Preferred: MBA  



    • Leadership - Job requires a willingness to lead, take charge, and offer opinions and  direction. 

    • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling  obligations. 

    • Initiative - Job requires a willingness to take on responsibilities and challenges. 

    • Stress Tolerance -Job requires accepting criticism and dealing calmly and effectively with  high stress situations. 

    • Self Control - Job requires maintaining composure, keeping emotions in check, controlling  anger, and avoiding aggressive behavior, even in very difficult situations. 

    • Integrity - Job requires being honest and ethical.

    • Attention to Detail - Job requires being careful about detail and thorough in completing  work tasks. 

    • Achievement/Effort - Job requires establishing and maintaining personally challenging  achievement goals and exerting effort toward mastering tasks. 

    • Cooperation - Job requires being pleasant with others on the job and displaying a good natured, cooperative attitude. 

    • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to  considerable variety in the workplace. 

    • Concern for Others - Job requires being sensitive to others' needs and feelings and being  understanding and helpful on the job. 

    • Persistence - Job requires persistence in the face of obstacles. 

    • Analytical Thinking -Job requires analyzing information and using logic to address work related issues and problems. 

    • Independence - Job requires developing one's own ways of doing things, guiding oneself  with little or no supervision, and depending on oneself to get things done. 

    • Innovation - Job requires creativity and alternative thinking to develop new ideas for and  answers to work-related problems. 

    • Social Orientation - Job requires preferring to work with others rather than alone, and  being personally connected with others on the job.


    Work Activities 

    • Making Decisions and Solving Problems - Analyzing information and evaluating results  to choose the best solution and solve problems. 

    • Communicating with Leadership, Peers, or Subordinates - Providing information to  supervisors, co-workers, and subordinates orally whether in person, over the phone, online  or otherwise, in written form, or e-mail. 

    • Getting Information - Observing, receiving, and otherwise obtaining information from all  relevant sources. 

    • Collaborating Work and Activities of Others - Getting members of a group to work  together to accomplish tasks. 

    • Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to  subordinates, including setting performance standards and monitoring performance.

    • Interacting With Computers - Using computers and computer systems (including  hardware and software) to enter data, or process information. 

    • Identifying Objects, Actions, and Events - Identifying information by categorizing,  estimating, recognizing differences or similarities, and detecting changes in circumstances  or events. 

    • Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information  from materials, events, or the environment, to detect or assess problems.

    • Judging the Qualities of Things, Services, or People - Assessing the value, importance,  or quality of things or people. 

    • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to  prioritize, organize, and accomplish your work. 

    • Evaluating Information to Determine Compliance with Standards - Using relevant  information and individual judgment to determine whether events or processes comply  with laws, regulations, or standards. 

    • Developing and Building Teams - Encouraging and building mutual trust, respect, and  cooperation among team members. 

    • Scheduling Work and Activities - Scheduling events, programs, and activities, as well as  the work of others. 

    • Processing Information - Compiling, coding, categorizing, calculating, tabulating,  auditing, or verifying information or data. 

    •  Training and Teaching Others - Identifying the educational needs of others, developing  formal educational or training programs or classes, and teaching or instructing others

    • Establishing and Maintaining Interpersonal Relationships - Developing constructive  and cooperative working relationships with others, and maintaining them over time.

    • Coaching and Developing Others - Identifying the developmental needs of others and  coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

    • Communicating with Persons Outside Organization - Communicating with people  outside the organization, representing the organization to customers, the public,  government, and other external sources. This information can be exchanged in person, in  writing, or by telephone or e-mail. 

    • Resolving Conflicts and Negotiating with Others - Handling complaints, settling  disputes, and resolving grievances and conflicts, or otherwise negotiating with others. 

    • Performing for or Working Directly with the Public - Performing for people or dealing  directly with the public. This includes serving customers in restaurants and stores, and  receiving clients or guests. 

    • Monitoring and Controlling Resources - Monitoring and controlling resources and  overseeing the spending of money. 

    • Developing Objectives and Strategies - Establishing long-range objectives and  specifying the strategies and actions to achieve them. 

    • Analyzing Data or Information - Identifying the underlying principles, reasons, or facts  of information by breaking down information or data into separate parts.

    • Documenting/Recording Information - Entering, transcribing, recording, storing, or  maintaining information in written or electronic/magnetic form. 

    • Updating and Using Relevant Knowledge - Keeping up-to-date with business trends and  applying new knowledge to your job.

    • Estimating the Quantifiable Characteristics of Services, Events, or Information - Estimating sizes, distances, or determining time, costs, resources, or materials needed to  perform a work activity. 

    • Interpreting the Meaning of Information for Others - Translating or explaining what  information means and how it can be used. 

    • Performing Administrative Activities - Performing day-to-day administrative tasks such  as maintaining information files and processing paperwork. 

    • Thinking Creatively - Developing, designing, or creating new applications, ideas,  relationships, systems, or products, including artistic contributions. 

    • Provide Consultation and Advice to Others - Providing guidance and expert advice to  management or other groups on technical, systems-, or process-related topics. 


    Technology Skills 

    • Accounting software or automated reporting tools such as Databox

    • Project Management software

    • Microsoft Office Suite (Word, PowerPoint, Excel, other) 

    • Google calendar and scheduling software 

    • Content workflow software 

    • Customer relationship management CRM software - 

    • Data mining software 

    • Document management software 

    • Facilities management software - 

    • Financial analysis software 

    • Human resources software 

    • Information retrieval or search software - 

    • Internet browser software 

    • Inventory management software 

    • Materials requirements planning logistics and supply chain software - 



    • Administration and Management - Knowledge of business and management principles  involved in strategic planning, resource allocation, human resources modeling, leadership  technique, production methods, and coordination of people and resources. 

    • Client and Personal Service - Knowledge of principles and processes for providing client and personal services. This includes conducting needs assessment, meeting quality  standards for services, and evaluation of client satisfaction. 

    • Personnel and Human Resources - Knowledge of principles and procedures for  personnel recruitment, selection, training, compensation and benefits, labor relations and  negotiation, and personnel information systems. 

    • Administrative - Knowledge of administrative procedures and systems such as word  processing, managing files and records, designing forms, and other office procedures and  terminology. 

    • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and  strategies to promote effective local, state, or national security operations for the protection  of people, data, property, and institutions.



    • Social Perceptiveness - Being aware of others' reactions and understanding why they react  as they do. 

    • Coordination - Adjusting actions in relation to others' actions. 

    • Active Listening - Giving full attention to what other people are saying, taking time to  understand the points being made, asking questions as appropriate, and not interrupting at  inappropriate times. 

    • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of  alternative solutions, conclusions or approaches to problems. 

    • Time Management - Managing one's own time and the time of others.

    • Negotiation - Bringing others together and trying to reconcile differences. 

    • Complex Problem Solving - Identifying complex problems and reviewing related  information to develop and evaluate options and implement solutions. 

    • Judgment and Decision Making - Considering the relative costs and benefits of potential  actions to choose the most appropriate one. 

    • Active Learning - Understanding the implications of new information for both current and  future problem-solving and decision-making. 

    • Management of Personnel Resources - Motivating, developing, and directing people as  they work, identifying the best people for the job. 

    • Persuasion - Persuading others to change their minds or behavior. 

    • Writing - Communicating effectively in writing as appropriate for the needs of the  audience. 

    • Management of Material Resources - Obtaining and seeing to the appropriate use of  equipment, facilities, and materials needed to do certain work. 

    • Service Orientation - Actively looking for ways to help people. 

    • Management of Financial Resources - Determining how money will be spent to get the  work done, and accounting for these expenditures. 

    • Instructing - Teaching others how to do something. 

    • Systems Analysis - Determining how a system should work and how changes in  conditions, operations, and the environment will affect outcomes. 

    • Systems Evaluation - Identifying measures or indicators of system performance and the  actions needed to improve or correct performance, relative to the goals of the system.

    • Learning Strategies - Selecting and using training/instructional methods and procedures  appropriate for the situation when learning or teaching new things.



    • Oral Comprehension - The ability to listen to and understand information and ideas  presented through spoken words and sentences. 

    • Written Comprehension - The ability to read and understand information and ideas  presented in writing. 

    • Oral Expression - The ability to communicate information and ideas in speaking so others  will understand. 

    • Written Expression - The ability to communicate information and ideas in writing so  others will understand. 

    • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong.  It does not involve solving the problem, only recognizing there is a problem. • Speech Clarity - The ability to speak clearly so others can understand you. 

    • Deductive Reasoning - The ability to apply general rules to specific problems to produce  answers that make sense. 

    • Information Ordering - The ability to arrange things or actions in a certain order or  pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words,  pictures, mathematical operations). 

    • Inductive Reasoning - The ability to combine pieces of information to form general rules  or conclusions (includes finding a relationship among seemingly unrelated events). 

    • Category Flexibility - The ability to generate or use different sets of rules for combining  or grouping things in different ways. 

    • Selective Attention - The ability to concentrate on a task over a period of time without  being distracted. 

    • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number  of ideas is important, not their quality, correctness, or creativity). 

    • Originality - The ability to come up with unusual or clever ideas about a given topic or  situation, or to develop creative ways to solve a problem. 


    Work Environment and Physical Requirements 


    All work will be in a climate-controlled environment adhering to all lighting and ventilation guidelines. The length of the workday may vary as the result of evening activities or emergencies.  Must be able to operate standard office machinery. The BOM must also be able to perform the  following physical activities:  

    • Standing 

    • Sitting 

    • Walking 

    • Reaching 

    • Bending 

    • Lifting no more than 25 pounds. 

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